01332 292237
info@choosecycling.co.uk
Then, once we have jumped around and said, hurrah, a client!! - we will get in touch with you:
There will be 3 simple steps in the Choose Cycling Service:
1. Questionnaire
We will send you a questionnaire with a few questions about you, your bike and your regular journeys. You will need to complete it and send it back to us.
2. The Consultation
When we receive your questionnaire, one of our Consultants will be in touch with you to arrange a consultation at a mutually-agreeable date and time. We would prefer the Consultation to take place at or near your home or work, so we will be able to cycle one of your regular routes with you.
How long does it last?
The Consultation will last a maximum of 1.5 hours. The format is flexible, but is likely to consist of an initial travel planning session with your Consultant, followed by a cycle check and cycle training on one of your regular routes.
What do I bring?
Most importantly, your bicycle! It must be in a roadworthy condition. Your consultant will check this at the consultation. However, if it is not, we will need to postpone the session for your own safety. We recommend therefore, that, if you are in any doubt about your bike’s condition, please have your bike serviced before the consultation. You may also consider bringing waterproofs, a helmet, a bottle of water and, if you have one, a high-visibility vest or jacket. Please note that all your consultants are also nationally standard qualified cycle trainers.
3. Your Feedback
We'll send you an email shortly after the Consultation with a simple feedback form for you to complete as to how it went and any suggestions for improvement. We will also send you a travel diary so that you can keep a record of all the car journeys you have swapped following the consultation if you wish. We will also be setting up some informal Choose Cycling sessions at Rolls Royce at the end of the summer to give you all an opportunity to have a chat to each other and talk about how things are going.
Finally, we'd really like to know how you've done after a few months, so we will be sending you a final Questionaire in autumn 2007. Your responses will be crucial in helping us obtain more funding for the project and to offer this service to more people across Derby.
Thanks for signing up with Choose Cycling and we are looking forward to hearing from you!
Feedback so far!
In August 2007, this is what some of our clients had to say:
'John (Choose Cycling Consultant) was very helpful, realistic and understanding to my particular concerns'.
'Local information and maps were very useful, particularly about integrating cycles with trains on my journeys (for when it rains!). Also, the update on latest safety advice (positioning on road and assertiveness) was very useful as this is quite different to what I was taught as a child, but it makes good sense'.
"I trained/cycled in this morning and it went really well. It took me 25 mins door to door which is the same as the best time I can do it in the car. I've also arranged to go down to Bristol on the train Weds & Thurs this week. That means I'll at least replace three return journey's this week. Thanks again for the consultation it's enabled me to do something I just wouldn't have considered before."
"the cycle training was great! Thank you"
Codes of Practice
Choose Cycling is an independent, Not For Profit organisation, working in partnership with Cycle Derby.
Cycle Training
Instructors and Insurance
Any Cycle Training delivered by Choose Cycling is undertaken by Choose Cycling instructors, who are fully trained as National Standard instructors and have received First Aid Training. All instructors receive formal, extensive and regularly updated training provided by Choose Cycling and other agencies. They will continue to be monitored regularly by the Choose Cycling Coordinator.
Choose Cycling Instructors are employed as casual cycle trainers by Cycle Derby, and are covered by Cycle Derby’s Third Party Insurance Policy.
Course Content
Choose Cycling adheres to the Bikeability National Standard Adult training scheme.
The content of each cycling course will vary, depending on an individual's abilities and needs.
Training will usually be carried out with an instructor/client ratio of one to one, except in the case of family groups and special groups. No single site will be used. Instructor and client will agree a suitable area where instruction will take place.
Before riding in traffic, all clients will undergo an initial cycling assessment either on quiet streets or in a car free environment. Once they have demonstrated adequate control and vigilance, training will progress to more heavily trafficked streets.
Cycle Maintenance
Clients will be expected to present their bicycle in a roadworthy condition at the beginning of the cycle training session. A cycle check will be carried out at the beginning of each training session. Instructors will not carry out repairs but might give advice and demonstrate how the client should make adjustments to improve their machine's performance. If a bicycle cannot be rendered roadworthy by the client, no training will be undertaken.
Protective Clothing
All Choose Cycling instructors will wear high visibility tabards. For clients, the same is recommended but not compulsory. Helmets are not mandatory either for instructors or clients.
During training, clients must remain within the instructor's field of view at all times.
Cycle Helmets
Choose Cycling believes that the biggest contribution cyclists can make to their own safety is to cycle confidently in a manner appropriate to the road and traffic conditions and we aim to teach the skills required to do this. The wearing of helmets is not compulsory for pedal cyclists under UK law. Some clients may feel secure wearing a helmet, and Choose Cycling will support them and advise on the choice and fitting of a helmet. However, riders should be aware the research to date suggests that a helmet offers only limited protection.
Accidents, Incidents and Complaints
In the event of an accident or incident involving a client, instructor or third party, the Choose Cycling Project Coordinator must be informed at the earliest opportunity.
If a client has a complaint about any aspect of the Chooser Cycling Service, they can complain to the Choose Cycling Coordinator, Sheridan Piggott on 01332 292237. If they have a complaint about the Coordinator, they can complain to Mark Smith or Bella Stewart of Cycle Derby on 01332 715054.
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